Merkur Slots UK Fined for Neglecting Duty of Care to Vulnerable Customer

In a significant regulatory action, the UK’s Gambling Commission has imposed a £95,450 fine on Merkur Slots UK. This penalty stems from the company’s failure to adhere to social responsibility obligations after it emerged that staff had inadequately protected a vulnerable customer who incurred substantial losses while battling lung cancer. Tragic loss and family reaction: Wendy Hughes, 64, experienced a harrowing loss of nearly £2,000 during […]

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Feb 13, 2025 - 12:45
Merkur Slots UK Fined for Neglecting Duty of Care to Vulnerable Customer

In a significant regulatory action, the UK’s Gambling Commission has imposed a £95,450 fine on Merkur Slots UK. This penalty stems from the company’s failure to adhere to social responsibility obligations after it emerged that staff had inadequately protected a vulnerable customer who incurred substantial losses while battling lung cancer. Tragic loss and family reaction: Wendy Hughes, 64, experienced a harrowing loss of nearly £2,000 during […]